Pub Work-Experience Week

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We recently put a few young people on a work-experience week. Here’s what they had to do! General House Keeping Tour of Building, meet staff, location of fire escape/extinguishers. Opening […]

A Pub Landlord’s Typical Working Week

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This list came out of a focus group session we recently ran with experienced pub landlords. The task: ‘List a typical week and some of the days in the life […]

Birmingham Clubs & Bars Breathalyse On Entry

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More than 40 Birmingham bars and clubs are planning to breathalyse customers before they are allowed IN – in a bid to slash booze-fuelled violence. Forty-one bars have signed up […]

40 Tips to Promote Your Pub or Restaurant

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Here’s a fairly comprehensive list of forty simple ideas which came from ourselves and the delegates on a recent customer service course we ran for pub and restaurant staff and […]

CCTV Footage Rules for Pubs & Restaurants

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Loads of requirements if you have CCTV in your premises. Here are some things you have to do if someone asks to view your CCTV footage (its all about “evidential […]