Managing Staff Sickness In Your Business
There’s nothing worse in a medium sized business, like the majority of pubs, to have a member of staff always ‘throwing a sicky’. So here are some guidelines to manage […]
Tag: staff
10 Top Tips For Great Hospitality Customer Service
1. Know Your Customers A lot of businesses simply don’t understand who their customers are. Today’s customers are older, more demanding, savvier. They can see through marketing and are determined […]
Court Ruling Removes Privacy For Staff Internet Activity
Employers are now allowed to access and view all staff internet activity on their pub’s computer – and interrogate them about it! The European Court of Human Rights (ECHR) has […]
Tips on Staff Tips
Tips, gratuities, service charges (mandatory or discretionary), tips paid to employees via a cheque/credit charge, cash gratuities paid into a staff box, tips paid directly to employees “in hand”. What […]
Businesses Need ‘Professional Selling Skills’ To Thrive
If you’re thinking of investing capital expenditure into your business, first make sure your staff can sell the finished article!
Businesses Profit from Great Leadership
Whenever we run a ‘Profit by way of Great Leadership Course’, at the onset of the day we always ask the delegates “Hands up those of you who have ever […]
Secrets to Running a Successful Pub
Today’s pub customers are older, more demanding and savvier. They can see through marketing and are determined to get what they want.
10 Questions To Ask Interviewees When Recruiting Pub Staff
Many licencees struggle when seeking to recruit new staff (especially chefs!) Here are some tips for key questions to ask…
