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10 Top Tips For Great Hospitality Customer Service

Inn-Dispensable’s CEO, Martin Read, was raised in a pub and has worked in the industry all his life. Read his wealth of tips and advice about how to run a successful business – to increase your customer numbers and maximise your profit.

Whether you’re thinking about opening your first pub or you’ve been running one for years, there are always things you can do to improve your business. Welcome to our ever-growing archive of advice about the hospitality industry, direct from our CEO, Martin Read – who has over 50 years of experience in the trade.

1. Know Your Customers A lot of businesses simply don't understand who their customers are. Today's customers are older, more demanding, savvier. The...

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