10 Top Tips For Great Hospitality Customer Service

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1. Know Your Customers A lot of businesses simply don’t understand who their customers are. Today’s customers are older, more demanding, savvier. They can see through marketing and are determined […]

How To Effectively Control Drugs In Your Pub

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It is a sad reality that Drugs are increasingly both consumed and traded in licensed premises. A licensee recently lost his licence following a drugs raid, where a number of […]

Businesses Profit from Great Leadership

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Whenever we run a ‘Profit by way of Great Leadership Course’, at the onset of the day we always ask the delegates “Hands up those of you who have ever […]