‘Conflict Management’ Online Course


Conflict management is a vital skill that involves handling confrontations tactfully and constructively. This online course provides knowledge and awareness in how to negotiate a positive result from disputes and disagreements that may occur. Everyone wants to work in a positive environment with effective conflict management and feel safe and supported.

  • Access online, anywhere, anytime, and on any device – laptop, mobile, tablet or desktop (Windows, Apple or Android, etc).
  • Accredited and endorsed by leading awarding bodies within the hospitality industry.
  • Unlimited access to course modules – to refresh your knowledge at any time.
  • Personalised, printable ‘Conflict Management‘ course certificate.
  • Personal dashboard to track your progress, or employees’ progress.

All orders are processed during working hours. You will then be sent a welcome email with full instructions about accessing your course, or how to set up your team.


This Conflict Management course is accredited and endorsed by leading awarding bodies within the hospitality industry, including the Institute of Hospitality and the BIIAB.

Course content:

  • Good communication and how it can assist in the management of conflict
  • Recognise and identify signs of conflict
  • Handling conflict and steps to resolve conflict in the workplace

Course Duration: 60 minutes*
* Based on average time taken by candidates.

Assessment: Upon completion of the course, learners will complete an end-of-learning assessment consisting of 20 questions. 70% of the questions will need to be answered correctly to receive a certificate.

As part of our flexible training and support for hospitality and leisure professionals, Inn-Dispensable offers a range of additional services and online courses.

Course content:

  • Types of conflict and conflict in the workplace
  • Common characteristics of violence in the workplace
  • Understand the categories of assault
  • Preventing and resolving conflict, active listening and body language
  • How to recognise signals of conflict
  • How to plan exit strategies
  • Learn techniques to defuse anger and aggression
  • Managing conflict between individuals and groups
  • How to prevent future conflict by addressing common action points
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'Conflict Management' Online Course
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