‘Leading Great Shifts’ Online Course


This online course is suitable for all levels of team members, benefiting team leaders or team members who are looking to progress within the business. Leading Great Shifts is designed to provide the knowledge and understanding of how to run and prepare for a successful effective shift for both guest and team members alike.

  • Access online, anywhere, anytime, and on any device – laptop, mobile, tablet or desktop (Windows, Apple or Android, etc).
  • Accredited and endorsed by leading awarding bodies within the hospitality industry.
  • Unlimited access to course modules – to refresh your knowledge at any time.
  • Personalised, printable ‘Leading Great Shifts‘ course certificate.
  • Personal dashboard to track your progress, or employees’ progress.

All orders are processed during working hours. You will then be sent a welcome email with full instructions about accessing your course, or how to set up your team.


This course is accredited and endorsed by leading awarding bodies within the hospitality industry, including the Institute of Hospitality.

 The aim of the course is to introduce you to:

  • Effective shift leadership, the impact and value on guests and the shift team
  • The shift leadership model
  • Team engagement and effective communication
  • Shift success criteria and how to measure success

Course Duration: 60 minutes*
* Based on average time taken by candidates.

Assessment: Upon completion of the course, learners will complete an end-of-learning assessment consisting of 10 questions. 70% of the questions will need to be answered correctly to receive a certificate.

As part of our flexible training and support for hospitality and leisure professionals, Inn-Dispensable offers a range of additional services and online courses.

Course Info:

  • Effective shift leadership and business impact
  • Upskilling current team members and reducing staff turnover
  • Effective shift leadership and team morale
  • Effective communication pre, during and post shift
  • Measuring success
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'Leading Great Shifts' Online Course
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