‘Guest Excellence’ Online Course

£20.00

Good customer service is a basic expectation. Becoming excellent every time is proven to result in happy customers, repeat sales and recommendations. This online course explores the importance of excellent customer service and how it can be applied to your business.

  • Access online, anywhere, anytime, and on any device – laptop, mobile, tablet or desktop (Windows, Apple or Android, etc).
  • Accredited and endorsed by leading awarding bodies within the hospitality industry.
  • Unlimited access to course modules – to refresh your knowledge at any time.
  • Personalised, printable ‘Guest Excellence‘ course certificate.
  • Personal dashboard to track your progress, or employees’ progress.

All orders are processed during working hours. You will then be sent a welcome email with full instructions about accessing your course, or how to set up your team.

Description

This course is accredited and endorsed by leading awarding bodies within the hospitality industry, including the Institute of Hospitality.

The aim of the course is to introduce you to:

  • The costs of poor complaint handling
  • The overcoming obstacles and team working
  • Effective customer care

This course is accredited and endorsed by leading awarding bodies within the hospitality industry, including the Institute of Hospitality.

Course Duration: 30 minutes*
* Based on average time taken by candidates.

Assessment: Upon completion of the course, learners will complete an end of learning assessment consisting of 10 questions. 70% of the questions will need to be answered correctly to receive a certificate.

As part of our flexible training and support for hospitality and leisure professionals, Inn-Dispensable offers a range of additional services and online courses

Course content:

  • The benefits of guest excellence and poor service and their effect on a business and team members
  • The customer journey from their first impression through to the end transaction
  • Customer needs and how you can identify and meet these needs
  • Service mindset and culture
  • Looking to impress, exceeding customer expectations
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'Guest Excellence' Online Course
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