Description
This course is accredited and endorsed by leading awarding bodies within the hospitality industry, including the Institute of Hospitality.
The aim of the course is to introduce you to:
- The costs of poor complaint handling
- The overcoming obstacles and team working
- Effective customer care
This course is accredited and endorsed by leading awarding bodies within the hospitality industry, including the Institute of Hospitality.
Course Duration: 30 minutes*
* Based on average time taken by candidates.
Assessment: Upon completion of the course, learners will complete an end of learning assessment consisting of 10 questions. 70% of the questions will need to be answered correctly to receive a certificate.
As part of our flexible training and support for hospitality and leisure professionals, Inn-Dispensable offers a range of additional services and online courses
Course content:
- The benefits of guest excellence and poor service and their effect on a business and team members
- The customer journey from their first impression through to the end transaction
- Customer needs and how you can identify and meet these needs
- Service mindset and culture
- Looking to impress, exceeding customer expectations
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