guest recovery online course

‘Guest Recovery’ Online Course

£20.00

How a business handles customer complaints is crucial in order to maintain a positive reputation and retain customers. This Guest Recovery course aims to explore how to handle guest complaints effectively to improve customer care, satisfaction and to turn service failure into a service win.

  • Access online, anywhere, anytime, and on any device – laptop, mobile, tablet or desktop (Windows, Apple or Android, etc).
  • Accredited and endorsed by leading awarding bodies within the hospitality industry.
  • Unlimited access to course modules – to refresh your knowledge at any time.
  • Personalised, printable ‘Guest Recovery‘ course certificate.
  • Personal dashboard to track your progress, or employees’ progress.

All orders are processed during working hours. You will then be sent a welcome email with full instructions about accessing your course, or how to set up your team.

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Description

This course is accredited and endorsed by leading awarding bodies within the hospitality industry, including the Institute of Hospitality.

The aim of the course is to introduce you to:

  • The costs of poor complaint handling
  • Overcoming obstacles and team working
  • Effective customer care

Course Duration: 20 minutes*
* Based on average time taken by candidates.

As part of our flexible training and support for hospitality and leisure professionals, Inn-Dispensable offers a range of additional services and online courses

Course content:

  • The cost of poor complaint handling
  • Service recovery and guest loyalty
  • Common reasons for customer complaints
  • Resolving complaints effectively
  • Identifying the best outcome for guest recovery
  • Overcoming obstacles and team working
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'Guest Recovery' Online Course
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