FREE ‘Challenge 25’ Poster

Grab your FREE copy of the ‘Challenge 25’ poster.
10 Top Tips For Great Hospitality Customer Service

1. Know Your Customers A lot of businesses simply don’t understand who their customers are. Today’s customers are older, more demanding, savvier. They can see through marketing and are determined […]
Tips on Staff Tips

Tips, gratuities, service charges (mandatory or discretionary), tips paid to employees via a cheque/credit charge, cash gratuities paid into a staff box, tips paid directly to employees “in hand”. What […]
Pub Work-Experience Week

We recently put a few young people on a work-experience week. Here’s what they had to do! General House Keeping Tour of Building, meet staff, location of fire escape/extinguishers. Opening […]