£20.00
Conflict management is a vital skill that involves handling confrontations tactfully and constructively. This online course provides knowledge and awareness in how to negotiate a positive result from disputes and disagreements that may occur. Everyone wants to work in a positive environment with effective conflict management and feel safe and supported.
All orders are processed during working hours. You will then be sent a welcome email with full instructions about accessing your course, or how to set up your team.
Product Details
This Conflict Management course is accredited and endorsed by leading awarding bodies within the hospitality industry, including the Institute of Hospitality and the BIIAB.
Course content:
Course Duration: 60 minutes*
* Based on average time taken by candidates.
Assessment: Upon completion of the course, learners will complete an end-of-learning assessment consisting of 20 questions. 70% of the questions will need to be answered correctly to receive a certificate.
As part of our flexible training and support for hospitality and leisure professionals, Inn-Dispensable offers a range of additional services and online courses.
Course content:
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