‘Guest Recovery’ Online Course


How a business handles customer complaints is crucial in order to maintain a positive reputation and retain customers. This Guest Recovery course aims to explore how to handle guest complaints effectively to improve customer care, satisfaction and to turn service failure into a service win.

  • Access online, anywhere, anytime, and on any device – laptop, mobile, tablet or desktop (Windows, Apple or Android, etc).
  • Accredited and endorsed by leading awarding bodies within the hospitality industry.
  • Unlimited access to course modules – to refresh your knowledge at any time.
  • Personalised, printable ‘Guest Recovery‘ course certificate.
  • Personal dashboard to track your progress, or employees’ progress.

All orders are processed during working hours. You will then be sent a welcome email with full instructions about accessing your course, or how to set up your team.


This course is accredited and endorsed by leading awarding bodies within the hospitality industry, including the Institute of Hospitality.

The aim of the course is to introduce you to:

  • The costs of poor complaint handling
  • Overcoming obstacles and team working
  • Effective customer care

Course Duration: 20 minutes*
* Based on average time taken by candidates.

As part of our flexible training and support for hospitality and leisure professionals, Inn-Dispensable offers a range of additional services and online courses

Course content:

  • The cost of poor complaint handling
  • Service recovery and guest loyalty
  • Common reasons for customer complaints
  • Resolving complaints effectively
  • Identifying the best outcome for guest recovery
  • Overcoming obstacles and team working
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'Guest Recovery' Online Course
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