£20.00
How a business handles customer complaints is crucial in order to maintain a positive reputation and retain customers. This Guest Recovery course aims to explore how to handle guest complaints effectively to improve customer care, satisfaction and to turn service failure into a service win.
All orders are processed during working hours. You will then be sent a welcome email with full instructions about accessing your course, or how to set up your team.
Product Details
This course is accredited and endorsed by leading awarding bodies within the hospitality industry, including the Institute of Hospitality.
The aim of the course is to introduce you to:
Course Duration: 20 minutes*
* Based on average time taken by candidates.
As part of our flexible training and support for hospitality and leisure professionals, Inn-Dispensable offers a range of additional services and online courses
Course content:
Submit your review | |
